top of page

SHIPPING & RETURNS

Shipping and Returns Policy for Katie Phythian Design

Shipping Policy

  1. Delivery Regions: We ship our unique greeting cards and gifts across the UK and select international destinations.

  2. Processing Time: Orders are typically processed within 1-2 business days. Custom orders may take longer, and customers will be notified accordingly.

  3. Shipping Timeframes:

    • UK: 3-5 business days

    • International: 7-15 business days, depending on the destination.

  4. Shipping Costs: Shipping costs vary based on weight and destination. The total cost will be calculated at checkout.

  5. Tracking: All orders are shipped with tracking. Once your order is dispatched, you will receive a tracking number via email.

 

Returns Policy

  1. Return Period: We accept returns within 14 days of receipt. The items must be in their original condition and packaging.

  2. Non-returnable Items: Custom-made or personalized items are non-returnable unless faulty.

  3. Faulty Products: If you receive a faulty product, please contact us within 7 days of receipt for a replacement or refund.

  4. Return Process:

    • Contact us at katie@katiephythiandesign.com to initiate a return.

    • We will provide you with a return address and instructions.

    • The customer is responsible for return shipping costs unless the item is faulty.

  5. Refunds: Refunds will be processed within 7 business days of receiving the returned item, using the original method of payment.

  6. Exchanges: We offer exchanges for items of the same value. Please follow the return process for exchanges.

 

Contact Information

For any queries regarding shipping and returns, please contact us at katie@katiephythiandesign.com

bottom of page